Privacy Policy

1. Who we are

This website is operated by Folly Factory Ltd. (“we”, “us”, “our”), a company registered in England and Wales under company number 12939897, with its registered office at 5 Nant Coch Drive, Newport NP20 3SB. We are the data controller responsible for your personal data.

For any privacy matter you can reach us at info [at] follyfactory.com or through our contact page.

2. The information we collect

When you use this website we may collect:

• Information you give us. When you submit the contact form we collect your name, email address, and (optionally) your company name and role, along with the message you send us.
• Technical information. Our servers automatically record standard log data such as your IP address, browser type, and the pages you request. This is used to operate the site securely and diagnose problems.

We do not knowingly collect special category data, and we ask that you do not include sensitive personal information in the free-text message field.

3. How and why we use your information

We use your personal data on the following lawful bases:

• To respond to your enquiry and discuss potential work. Lawful basis: legitimate interests (responding to a request you initiated) and, where relevant, taking steps to enter into a contract with you.
• To operate, secure and improve the website. Lawful basis: legitimate interests in running a safe and reliable service.
• To comply with legal obligations where applicable.

4. Cookies

This site does not use advertising or third-party tracking cookies, and we do not run third-party analytics that profile you. Any cookies used are strictly necessary for the site and contact form to function (for example, to protect the form against cross-site request forgery).

5. Who we share it with

We do not sell your personal data. We share it only with the service providers who help us run the business, acting as our processors under contract:

• Our website hosting provider, which serves this site and processes server logs.
• Our customer relationship management (CRM) system, where contact enquiries are stored so we can follow up.
• Our email provider, used to correspond with you.

We may also disclose your information where required by law or to protect our legal rights. Where any provider processes data outside the UK, we take steps to ensure an appropriate safeguard (such as an International Data Transfer Agreement or equivalent) is in place.

6. How long we keep it

We keep enquiry data only as long as needed to respond and, where a working relationship develops, for as long as we have a legitimate business or legal reason to do so. Server logs are kept for a short period for security and diagnostics. When data is no longer needed it is deleted or anonymised.

7. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase your data in certain circumstances;
• restrict or object to our processing of your data;
• request portability of the data you provided to us; and
• withdraw any consent you have given, at any time.

To exercise any of these rights, contact us at info [at] follyfactory.com. We will respond within the timeframes required by law.

8. Complaints

We hope to resolve any concern you raise with us directly. You also have the right to complain to the ICO, the UK supervisory authority for data protection, at ico.org.uk.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Significant changes will be highlighted on this page.